Privacy Policy
Last updated: March 2026
At Mad Binary, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information when you interact with our website and services: • Contact information such as your name, email address, company name, and any details you provide through our contact form. • Technical data including your IP address, browser type and version, time zone setting, operating system, and platform when you visit our website. • Usage data about how you interact with our website, including pages visited, time spent on pages, and navigation paths. • Project-related information provided during the course of a service engagement, including business requirements and technical specifications. We do not collect sensitive personal information unless strictly necessary and with your explicit consent.
2. How We Use Your Information
We use the personal information we collect for the following purposes: • To respond to your enquiries submitted through our contact form or via email. • To provide, maintain, and improve our services and website experience. • To communicate with you about projects, services, and updates relevant to your engagement with us. • To comply with legal obligations under Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). • To protect our rights, property, and safety, and that of our clients and users. • To analyse website usage and improve our online presence and user experience. We will not use your personal information for purposes other than those outlined above without your prior consent.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds: • Consent — where you have provided clear consent for us to process your personal information for a specific purpose. • Contractual necessity — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract. • Legal obligation — where processing is necessary to comply with Australian law. • Legitimate interests — where processing is necessary for our legitimate interests (such as improving our services), provided those interests are not overridden by your rights and freedoms.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances: • With trusted service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email services), subject to strict confidentiality obligations. • When required by law, regulation, or legal process, such as in response to a court order or government request. • To protect the rights, property, or safety of Mad Binary, our clients, or the public. • In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction. All third-party service providers are required to handle your data in accordance with applicable privacy laws.
5. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include: • Encryption of data in transit using TLS/SSL protocols. • Secure storage of data on servers with appropriate access controls. • Regular review of our information collection, storage, and processing practices. • Limiting access to personal information to employees and contractors who need it to perform their duties. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for a period of two (2) years unless you request earlier deletion. Project-related data is retained for the duration of the client relationship and for a reasonable period thereafter as required by law or for legitimate business purposes.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. We may use: • Essential cookies required for the website to function properly. • Analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. We do not use cookies for targeted advertising purposes.
8. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to: • Access the personal information we hold about you. • Request correction of any inaccurate, incomplete, or out-of-date information. • Request deletion of your personal information, subject to any legal obligations requiring us to retain it. • Withdraw your consent to the processing of your personal information at any time. • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles. To exercise any of these rights, please contact us at [email protected].
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as practicable. If you believe we may have collected information from a child, please contact us immediately at [email protected].
10. International Data Transfers
As an Australian company, your personal information may be stored and processed in Australia. If we transfer your data to service providers located outside of Australia, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles and applicable privacy laws. By providing us with your personal information, you consent to such transfers where necessary for the provision of our services.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: Mad Binary Brisbane, Australia Email: [email protected] You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are not satisfied with our response.